Contact Us
For enquiries please mail us at support@upkitch.com and we will do our lovely customer representatives will assist you in the best way they can.
Common Questions
- Do you offer discounts? Our newsletter subscribers get a 10% coupon, future exclusive deals and helpful tips. Sign up by scrolling to the bottom. We recommend opening the email to ensure future emails don’t go in the spam folder.
- How long is the shipping to the US? Shipping to the US is estimated to take up to 20 days for free standard shipping and 5-15 days for Premium Tracked Shipping ($2.98) for orders under $60. Orders above $60 enjoy free Premium Tracking Shipping. Urban areas may have relatively shorter shipping time. Please see our FAQ for more info.
- How long is the processing time? It takes 2-5 days. Tracking code will be emailed after shipment.
- Are orders tracked? All orders are tracked and the tracking number will be emailed during processing. You may track your order here.
- Do you accept refunds and returns? We offer iron-clad 30 day money back guarantee for damaged or unusable goods. Shop without worries!
- How can I contact you for refunds and returns? We offer iron-clad 30 day money back guarantee for damaged or unusable goods. Shop without worries!
- How can I contact you for refunds and returns? Email us at support@upkitch.com and one of our amazing representatives will gladly help.
