SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our Asia warehouse will be shipped by ePacket, SF Express or USPS depending on the weight, size and other attributes of the product. Tracking information will be emailed during the processing time. Bubble wrap is whenever possible.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What are the payment methods?
We accept popular credit and debits cards (Visa, Mastercard and American Express etc), Paypal (logged in or guest checkout), one-click Apple Pay and Google Pay. Popular European payment methods are also accepted e.g. SOFORT. Payments are secured with industry grade 256-bit technology for ultimate security.
What about customs?
Please note we are not responsible for any custom fees to keep our prices low and fair for everyone regardless of their respective country’s import policies.
How long does shipping take?
Premium Insured Shipping ($2.98)
| Location | *Estimated Shipping Time |
| United States | 5-15 Days |
| UK, France, Germany | 5-15 Days |
| Australia, New Zealand | 7-15 Days |
| Singapore, Hong Kong, Japan, S.Korea | 5-9 Days |
| Rest of the world | 7-15 Days |
Premium Insured Shipping Free for Worldwide Orders Above $60
Free Standard Shipping
| Location | *Estimated Shipping Time |
| United States, UK, France, Germany, Singapore, Hong Kong, Japan, S.Korea | up to 21 Days |
| Rest of the world | up to 35 Days |
*Please allow 1-5 days processing time not included in shipping time as each stuffed animal needs to be checked by human eyes for quality control and careful hand packaging. We don’t ship out the slightest of defect, it’s bad business. Generally, the more orders we have the longer the processing time. Due to popular demand and factors beyond our control such as the weather, shipping time may delay slightly. Some items may be shipped individually to get to our customers faster and each package will have its own tracking number free of charge.
Default currency is USD. The currency can be converted to your local currency for your convenience. There is no extra charge for currency conversion i.e. if the item displays €20, you pay €20.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@upkitch.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
If you make a purchase, we assume you have agreed to all our policies.
upkitch – cuddling with plushies is self-care, your future self will thank you. Gift plushies to yourself and the world!
Last Updated: 21/05/23
