Please scroll down on either the homepage, product description page, add to cart page or checkout page and input your email for a 10% coupon code sent to your email immediately. The more you buy, the more you save with upkitch plushies, stuffed toys, stuffed animals and soft toys – however you’d like to call it. We don’t spam! We’d like our valued customers to be happy.

Note: coupon codes for reviews & social mentions are at our discretion and we may or may not email it to you at every occasion.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. Packages from our Asia warehouse will be shipped by ePacket, SF Express or USPS depending on the weight, size and other attributes of the product. Tracking information will be emailed during the processing time. Bubble wrap is whenever possible.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What are the payment methods?

We accept popular credit and debits cards (Visa, Mastercard and American Express etc), Paypal (logged in or guest checkout), one-click Apple Pay and Google Pay. Popular European payment methods are also accepted e.g. SOFORT. Payments are secured with industry grade 256-bit technology for ultimate security.

What about customs?

Please note we are not responsible for any custom fees to keep our prices low and fair for everyone regardless of their respective country’s import policies.

How long does shipping take?

Premium Insured Shipping ($2.98)

Premium Insured Shipping Free for Worldwide Orders Above $60

Free Standard Shipping

*Please allow 1-5 days processing time not included in shipping time as each stuffed animal needs to be checked by human eyes for quality control and careful hand packaging. We don’t ship out the slightest of defect, it’s bad business. Generally, the more orders we have the longer the processing time. Due to popular demand and factors beyond our control such as the weather, shipping time may delay slightly. Some items may be shipped individually to get to our customers faster and each package will have its own tracking number free of charge.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 1-3 days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@upkitch.com.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

Orders can be cancelled within 24 hours of payment unless product has been shipped.

Order Details Change

Order details can be changed within 24 hours of payment unless product has been shipped.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products:

• Refund processing uses energy and to reach our goal of reducing our carbon foot print, refund fee is charged at 20%.
• If you did not receive the product within the guaranteed time ( 30 days) you can request a refund or a reshipment. 20% refund fee is waived.
• If you received the wrong item or damaged item you can request a refund or a reshipment. 20% refund fee is waived.

We do not issue the refund if:

• Order is still in transit
• Order did not arrive due to factors within your control e.g. providing the wrong address/name
• Tracking information shows it has reached your door and/or it has been stolen/lost
• Order did not arrive due to exceptional circumstances outside the control of upkitch.com (e.g not cleared by custom or delayed by a natural disaster)
• Other exceptional circumstances outside the control of upkitch

To initiate a refund please contact us at support@upkitch.com and customer support will help in the best they can. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

There has been a lot of cases of customer fraud regarding refunds. If there is a dispute, upkitch reserves the right for final decision.

Exchange & Returns

It’s our internal policy do quality checks before delivery. Sometimes damages do occur by delivery partners which is not within our control however for the sake of customers, we provide exchange or returns for damaged or other unsatisfactory reasons within 30 days after receiving of goods. Please send image/video proof at support@upkitch.com.

All items must be returned in their original condition, unwashed and undamaged.

Refund processing uses energy and to reach our goal of reducing our carbon foot print, exchange fee is charged at 20%. In the special case where the item received are damaged or wrong item, the 20% Exchange & Refund Fee are waived. Customers are to ship the items to us at their own cost and we will provide the refund at item’s cost or reship a new one, whichever the buyer wishes. Shipping is non-refundable. Please contact us first for faster support.

To initiate a return of an item within 30 days, please contact us at spport@upkitch.com and we’ll send you the return address. The customer bears the return shipping cost. After we receive the item, we will approve then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

To initiate an exchange of the damaged or wrongly shipped item for a new replacement, please contact us at spport@upkitch.com and we’ll send you the return address. The customer bears the return shipping cost. 20% Exchange & Refund Fee are waived. After we receive the item, we will approve then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

If there is a dispute, upkitch reserves the right for final decision and we assume you have agreed to all our policies when placing the order.

upkitch – cuddling with plushies is self-care, your future self will thank you. Gift plushies to yourself and the world!

Last Updated: 06/05/23